Delete your Nesta account

You can permanently delete your Nesta account yourself, at any time, from the website or either app. It takes effect immediately.

How to delete it

• Website: sign in, open Profile → Delete account, enter your password (if you have one) and type DELETE.
• iPhone or Android app: open the Account tab, tap Delete account, and confirm.
• Can't sign in? Ask us through the contact page from the email address on your account, and we'll delete it for you.

What gets deleted

• Your name, email address, phone number and profile photo
• Your password, two-factor settings and all signed-in devices
• Saved stays, notifications, recent searches and app alert registrations
• For hosts: your listings (taken down), their exact addresses, payout details and identity documents

What we keep, and why

Some records also belong to someone else or are required by law, so they stay — but no longer show who you are (you appear as “Deleted user”):

• Past bookings, payments, payouts and refunds — the other guest or host's records, and accounting and tax law
• Messages you sent — they're part of the other person's conversation
• Reviews you wrote, and reports you made
• A host's tax details, for as long as tax law requires

Before you delete

You can't delete your account while you have an upcoming trip, upcoming bookings on your listings, a refund in progress or a payout on its way — finish or cancel those first. If you'd like a copy of your data, download it from Profile → Your data before deleting.