Guest Terms

These terms apply specifically to booking a property on Nesta, in addition to the general Terms of Service.

Booking and payment

The total you owe is exactly the host's listed price — Nesta never adds a fee on top for you. Instead, Nesta takes a 10% commission out of the host's payout once a booking completes. A booking is confirmed only once payment is verified by our payment provider — a message or informal agreement outside the booking flow is not a confirmed booking and is not protected by these terms.

During the launch promotion, Nesta processes no payment at all for the platform's first bookings — see Host Terms. Those bookings are confirmed immediately, and you pay the host directly (cash or card) on arrival instead; Nesta takes no commission on them.

Location privacy

Before you book, a listing shows only an approximate, randomized location — never the exact address. The exact address, coordinates, and any access instructions are shared with you only once your booking for that property is confirmed.

Cancelling a booking

You can cancel a pending or confirmed booking yourself from your trips. What refund, if any, you receive depends on the listing's cancellation policy — see Refunds and Cancellation.

Reviews

You may leave a review after a completed stay. Reviews must reflect your genuine experience.

Conduct

Follow the property's house rules (shown on the listing) and the Community Guidelines. If a host or listing behaves in a way that concerns you, use the report control on the listing, review, or message — our team reviews every report.

What Nesta doesn't guarantee

Nesta does not itself own or manage listed properties and does not guarantee a property's condition beyond what its specific verification badges (where present) actually reflect.