Help Center
Answers to common questions about booking, hosting, and trust on Nesta.
Booking a stay
Search, pick your dates, and reserve — you're charged only after payment succeeds. The exact address and host contact details unlock once your payment is confirmed.
Cancellations & refunds
Refund amount depends on the property's cancellation policy (Flexible, Moderate, or Strict) and how close to check-in you cancel — shown before you book and again on your trip page.
Becoming a host
Listing is free. Sign up and choose to become a host from your dashboard.
Trust & verification
Look for the Verified Host (tax compliance), ID Verified (host identity), and Verified Listing (property ownership) badges — each reflects a distinct, manually-reviewed check. You can verify your own email and phone number from your profile.
Messaging
Once you have a booking, message your host (or guest) directly from the trip page to ask questions before or during the stay.
Contact support
Live support channels aren't set up yet in this environment — for now, an admin can be reached through the account that manages your booking.